Jira Bug Tracking Connector Made Available for Salesforce
Go2Group has announced the availability of a plugin that bridges bug and issue tracking from Atlassian Jira to Salesforce.com. The plugin allows Salesforce Service & Support users to enter issues...
View ArticleIf a Customer Complains About Your Company on the Internet and You Don’t...
John Ragsdale, of the Service & Support Professionals Association (SSPA), writes about a new service called TruCast by Visible Technologies that brings visibility to what your customers or anyone...
View ArticleDreamforce 07 Breakout Sessions Begin Showing Up Online
See the sessions you missed at Dreamforce 07. They’re starting to show up on Google Video. About 50 of the breakout sessions are available already and more will be added soon. To see what’s...
View ArticleSummer 09 Sets Sail this June with Features You Want and Need
Excitement builds around three times a year about what goodies Salesforce will deliver to their users via a painless application upgrade. A few months before a release, you get some glimpses from...
View ArticleSalesforce Service Cloud 2 Introduces Knowledge, Answers, and the Greatly...
Momentum keeps growing in the Service and Support realm at Salesforce.com. What started as humble beginnings back in 2005 as relatively simple case management is now expanding to be the most...
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